30 Mar 2023: Integrate with Huggingface.co
28 Mar 2023: Important changes to template categories
23 Mar 2023: Answer conversations on mobile
20 Mar 2023: Act on the user's last interaction
17 Mar 2023: Scan the list for unassigned chats
10 Mar 2023: Template with buttons in stacks
9 March 2023: More data in BigQuery!
16 Feb 2023: More possibilities for scheduling stacks
13 Feb 2023: Automatically mark messages as DONE
3 Feb 2023: Search with quick picks or date&time filters
17 Jan 2023: Add hyperlinks to Playbooks
11 Jan 2023: Export specific responses from Stacks
21 Nov 2022: A new look user interface!
18 Nov 2022: Build with feedback
13 Oct 2022: Reminders are in Beta!
11 Oct 2022: Building blocks
10 Oct 2022: New Turn.io Developer Docs
19 Sept 2022: More fields available in the Data Export API
15 Sept 2022: Shorter messages are better
13 Sept: Changes to the contact details API endpoint
7 Sept 2022: Stack improvements
1 Sept 2022: Learn to Build with Stacks.
19 Aug 2022: Better human support with Message Collections
18 Aug 2022: Deprecating Goals
17 Aug 2022: Build for your audience
16 Aug: Pick a date range
28 July 2022: Custom voice notes
14 July 2022: Get Stacking! Build more complex services.
4 July 2022: Faster insights
29 Jun 2022: Reminders are live!
8 Jun 2022: Track your conversations
3 May 2022: Reach out with Reminders
21 Apr 2022: Payments made easy!
3 Apr 2022: Follow up at an exact local time
20 Mar 2022: Small changes, big wins!
8 Mar 2022: Security enhancements
16 Feb 2022: Add resources to Playbooks and export Contacts
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks (Alpha)
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
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- Use a follow up timer based on local time
Use a follow up timer based on local time
Updated by Neelke Stadler
You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times.
On Turn, you can set up a follow-up timer to remind users within a 24 hour period. In our How to set up a follow-up timer article we share two use case where this feature will be useful and show you how to do it.
This article focus on setting up a follow-up timer to allow you to send a message at a specific local time, instead of after a specific number of hours.
Send a follow-up message at a specific local time
Let's say you want to share the latest news with users daily at 13pm.
To do that you need to ask them if they want to get a news update from you and use that interaction to set up a follow-up timer. Once the timer completes, a message with the latest news can be delivered to users at the set time.
Do I need user consent for the follow up?
Because the message will be delivered within 24 hours since the trigger interaction you will be using a session message and not a template message to do the follow-up. For that reason you do not need user consent to send the message.
However, to set up a follow-up timer you need a defined interaction with the user. We highly recommend that you provide a clear prompt so that the user will expect the message. And then use their response to the prompt as the trigger for the timer.
How do I set this up?
As shared in the previous article you need to set up two automations.
- The first automation sets the timer based on a user interaction, e.g. if the user clicks the "Yes, please" button the timer is set for them.
- Trigger: Button pressed
- Action: Set a follow-up timer
- The second automation determines what happens when the timer completes, e.g. send the "Latest news" piece of content.
How is the local time determined?
The localised time will be derived from the user's phone number. E.g. +27 will result in a SAST timezone message, likewise will +91 mean the user gets the message at the determined time (say 8am) within the IST timezone.
Things to note:
- If the user is interacting with a +27 number whilst they are in India, they will get the message based on the SAST timezone and not the IST timezone.
- In our news example, if the user selects 'Yes, please' at 12pm they will get the news at 13pm on the same day, not the next day.
- The follow-up timer schedules a once-off follow up messages (within 24 hours max), not a recurring follow-up. This means if you want to send an update the next day the user needs to select that again option again. Use buttons with your 'Latest news' content so users can request the news for the next day again.