24 Apr 2023: Logging in Stacks
20 Apr 2023: The no-code Canvas is live!
28 Mar 2023: Important changes to template categories
30 Mar 2023: Integrate with Huggingface.co
23 Mar 2023: Answer conversations on mobile
20 Mar 2023: Act on the user's last interaction
17 Mar 2023: Scan the list for unassigned chats
10 Mar 2023: Template with buttons in stacks
9 March 2023: More data in BigQuery!
16 Feb 2023: More possibilities for scheduling stacks
13 Feb 2023: Automatically mark messages as DONE
3 Feb 2023: Search with quick picks or date&time filters
17 Jan 2023: Add hyperlinks to Playbooks
11 Jan 2023: Export specific responses from Stacks
21 Nov 2022: A new look user interface!
18 Nov 2022: Build with feedback
13 Oct 2022: Reminders are in Beta!
11 Oct 2022: Building blocks
10 Oct 2022: New Turn.io Developer Docs
19 Sept 2022: More fields available in the Data Export API
15 Sept 2022: Shorter messages are better
13 Sept: Changes to the contact details API endpoint
7 Sept 2022: Stack improvements
1 Sept 2022: Learn to Build with Stacks.
19 Aug 2022: Better human support with Message Collections
18 Aug 2022: Deprecating Goals
17 Aug 2022: Build for your audience
16 Aug: Pick a date range
28 July 2022: Custom voice notes
14 July 2022: Get Stacking! Build more complex services.
4 July 2022: Faster insights
29 Jun 2022: Reminders are live!
8 Jun 2022: Track your conversations
3 May 2022: Reach out with Reminders
21 Apr 2022: Payments made easy!
3 Apr 2022: Follow up at an exact local time
20 Mar 2022: Small changes, big wins!
8 Mar 2022: Security enhancements
16 Feb 2022: Add resources to Playbooks and export Contacts
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
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- 19 Aug 2022: Better human support with Message Collections
19 Aug 2022: Better human support with Message Collections
Updated by Neelke Stadler
We are adding a new Collection type so you can find and answer messages faster.
At Turn our vision is to make effective human support accessible to vulnerable people everywhere. We are improving the helpdesk experience to make this a reality. With the new Message Collections it is easier to provide support on complex issues.
What is new? Let's have a look.
1. There are now two types of Collections: USER or MESSAGE Collections.
User Collections are collection as you've know it to date. Message Collections is a new type we are adding so you can find and answer questions faster.
The table explains the differences:
This is Collections as you've known them to date.
The focus is on the complete chat with a person over time.
The is the new type of Collection.
It focus is on messages that match the specific criteria.
What's in the list on the left?
You will see one chat per person in the left chat list.
You will see all messages matching the collection criteria in the left message list. This means if multiple messages from the same person match the collection criteria, the user will appear in the list multiple times.
What can you action?
You can mark a chat as open or closed.
By default the collection shows you open chats, but you can filter the list by open or closed.
You can mark a message as done or to do.
By default the collection shows you to do messages, but you can filter the list by done or to do.
How do you create this type of collection?
The default 'All Conversations' collection is a user collection.
Any collection you create based on only 'assigned to' criteria is a user collection.
Any collection you create based on a label or search term is a message collection.
Note: When you combine a label or search term with 'assigned to' criteria, it will be a message collection.
2. You can jump directly to a relevant message.
Answering and helping people is now much easier.
If you navigate to a specific chat in the chat list, it takes you to the last message in that conversation. However, if you navigate to a specific message in the message list it takes you directly to the applicable message! This makes it MUCH easier to answer people and it makes it much easier to skip between messages matching the same criteria.
3. You can tick a message as 'done' or 'to do'.
Once you've answered and helped a person you can now tick the message as done. That will remove the message from the message list, helping you progress through your to do list of things.
We will share more details and demos at our upcoming Town Hall event.