Search for sent or received or all messages

Neelke Stadler Updated by Neelke Stadler

The direction of the message means whether you sent the message of whether you received the message. Often times you will only be interested in messages from users, or maybe you are looking for a specific message you sent - either way you can specify it in the search filters.

Create a collection of all users that interacted with a specific menu item

Let's say you want to find all your users that requested a follow up, or maybe you are looking for all users that interacted with the Help menu item - how do you find them and group them into a collection?

  1. Step 1: Go to the Search page.
  2. Step 2: Enter the keyword you are interested in, e.g. Help.
  3. Step 3: Select Received in the message direction filter.
  4. Step 4: Save your collection and give it a name.

Search made easy!

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