30 Mar 2023: Integrate with Huggingface.co
28 Mar 2023: Important changes to template categories
23 Mar 2023: Answer conversations on mobile
20 Mar 2023: Act on the user's last interaction
17 Mar 2023: Scan the list for unassigned chats
10 Mar 2023: Template with buttons in stacks
9 March 2023: More data in BigQuery!
16 Feb 2023: More possibilities for scheduling stacks
13 Feb 2023: Automatically mark messages as DONE
3 Feb 2023: Search with quick picks or date&time filters
17 Jan 2023: Add hyperlinks to Playbooks
11 Jan 2023: Export specific responses from Stacks
21 Nov 2022: A new look user interface!
18 Nov 2022: Build with feedback
13 Oct 2022: Reminders are in Beta!
11 Oct 2022: Building blocks
10 Oct 2022: New Turn.io Developer Docs
19 Sept 2022: More fields available in the Data Export API
15 Sept 2022: Shorter messages are better
13 Sept: Changes to the contact details API endpoint
7 Sept 2022: Stack improvements
1 Sept 2022: Learn to Build with Stacks.
19 Aug 2022: Better human support with Message Collections
18 Aug 2022: Deprecating Goals
17 Aug 2022: Build for your audience
16 Aug: Pick a date range
28 July 2022: Custom voice notes
14 July 2022: Get Stacking! Build more complex services.
4 July 2022: Faster insights
29 Jun 2022: Reminders are live!
8 Jun 2022: Track your conversations
3 May 2022: Reach out with Reminders
21 Apr 2022: Payments made easy!
3 Apr 2022: Follow up at an exact local time
20 Mar 2022: Small changes, big wins!
8 Mar 2022: Security enhancements
16 Feb 2022: Add resources to Playbooks and export Contacts
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks (Alpha)
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
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- How to set up a follow-up timer
How to set up a follow-up timer
Updated by Neelke Stadler
You have a great chat service that help users move towards positive behaviour. To assist users in creating impactful habits you want to remind them at times.
We're going to look at two use cases where a 24 hour follow up is useful and then we will talk you through the steps on how to set it up.
We named this feature the 24 hour follow up because it specifically allows you to send users a reminder within the session window that WhatsApp dictates. This way you do not need to use a template so that the follow up is unrestricted and free.
Use case 1: Remind user to do a daily task
Let's say you have a mental health service that provides a multi-day programme consisting of daily exercises to help users develop healthier mental habits.
The service relies on users returning every day to answer a few questions and go through a set of exercises. Expecting users to return daily is a big ask as the habit has not been developed yet. Relying on a user to return daily without this habit is expected to result in a big drop-off after the initial interest. Failing to follow up would be a failure of the mental health programme to deliver on its potential.
But if you could ask a user whether they would like to receive a reminder within 24 hours then you could nudge them to continue with the programme and drive completion.
Use case 2: Collate and send facts
Or let's say you are a service that helps debunk myths and misinformation during your local election process. Fact checking is a time consuming process and as much as publishers attempt to do this in real-time, the claims reviewed will always arrive late. It would be ideal to automatically send a round-up of facts checked a few hours after the last interaction during a live debate for users that explicitly opt-in for that.
Steps to do this:
- Step 1: Log in to your account and navigate to the Automation section.
- Step 2: Set up the first automation.
- Set up an automation that triggers when a user messages a specific keyword, e.g. "remind me".
- Instruct the automation to act by setting a follow-up timer.
- Give your timer a name, e.g. "remind me - 22 hours" and select the hours/minutes you prefer for your timer.
- Give your automation a name and save it.
- Step 3: Set up the second automation.
- Set up an automation that triggers when the follow-up timer is complete.
- Select the specific timer of interest from the dropdown, in our case we want the "remind me - 22hours" timer.
- Add the preferred action, e.g. to send a message to the user reminding them of their daily exercise.
- Give your automation a name and save it.
🙌Well done! You've successfully set up a timer to remind specific users.
- You will need one automation that defines where in the user journey the follow up has to trigger. When that trigger is received a timer starts counting down your desired hours and minutes (with a maximum of 23 hours).
- You need another automation that actually schedules what will happen when the timer completes. In our case a message will be send to the user 22 hours after the initial trigger ("remind me") was received.
Important things to know:
- Only a single follow-up can be active for any contact for a number at any given time.
- A follow-up can be scheduled for up to a maximum of 23 hours in advance.
- If you have a large user base for whom you are scheduling a follow up message make sure to set your timer sufficiently within the 23 hour window. Else if you schedule messages to be send 1 hour before the 24 hour window closes but the send takes longer than 1 hour any messages outside the 24 hour window period will not be deliver to the users involved.