24 Apr 2023: Logging in Stacks
20 Apr 2023: The no-code Canvas is live!
28 Mar 2023: Important changes to template categories
30 Mar 2023: Integrate with Huggingface.co
23 Mar 2023: Answer conversations on mobile
20 Mar 2023: Act on the user's last interaction
17 Mar 2023: Scan the list for unassigned chats
10 Mar 2023: Template with buttons in stacks
9 March 2023: More data in BigQuery!
16 Feb 2023: More possibilities for scheduling stacks
13 Feb 2023: Automatically mark messages as DONE
3 Feb 2023: Search with quick picks or date&time filters
17 Jan 2023: Add hyperlinks to Playbooks
11 Jan 2023: Export specific responses from Stacks
21 Nov 2022: A new look user interface!
18 Nov 2022: Build with feedback
13 Oct 2022: Reminders are in Beta!
11 Oct 2022: Building blocks
10 Oct 2022: New Turn.io Developer Docs
19 Sept 2022: More fields available in the Data Export API
15 Sept 2022: Shorter messages are better
13 Sept: Changes to the contact details API endpoint
7 Sept 2022: Stack improvements
1 Sept 2022: Learn to Build with Stacks.
19 Aug 2022: Better human support with Message Collections
18 Aug 2022: Deprecating Goals
17 Aug 2022: Build for your audience
16 Aug: Pick a date range
28 July 2022: Custom voice notes
14 July 2022: Get Stacking! Build more complex services.
4 July 2022: Faster insights
29 Jun 2022: Reminders are live!
8 Jun 2022: Track your conversations
3 May 2022: Reach out with Reminders
21 Apr 2022: Payments made easy!
3 Apr 2022: Follow up at an exact local time
20 Mar 2022: Small changes, big wins!
8 Mar 2022: Security enhancements
16 Feb 2022: Add resources to Playbooks and export Contacts
26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
What is an MAU (Monthly Active User)?
Can I use Turn.io in my country?
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Can I format content with bold, italics etc?
How to change our chat service display name?
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I found a bug..
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Triggers explained: Message received STARTS WITH...
Triggers explained: Message received EXACTLY matches...
Triggers explained: Message received does NOT exactly match...
Triggers explained: Message received is a BUTTON PRESSED...
Triggers explained: Message received is from a specific COUNTRY...
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Triggers explained: Message received from a specific CONTACT PROFILE......
How to send stickers in automation
How to set up a sequential content delivery experience using Automation and Custom Profile Fields
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Use a follow up timer based on local time
The ABC of threads
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Different thread card types
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Export your thread data
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Overview of the Turn.io user interface
What is Chat for Impact?
The WhatsApp Business Platform
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A closer look at the WhatsApp Business API
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Message types: Session vs. Template messages
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Una introducción a la WhatsApp Business API
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Se requiere un proceso humano de escalamiento
Calificación de calidad y límites de mensajería de WhatsApp
Actualizaciones de los Términos de Servicio y la Política de Privacidad de WhatsApp
- All Resources
- Product updates
- 10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
Updated by Pippa
As a Chat for Impact community, we’ve seen incredible growth across our client’s WhatsApp services over the last few months.
Collectively you’ve sent and received over 810 million messages - 👏 an incredible feat. Unfortunately, the Search infrastructure that powers Collections and Search in the Turn.io user interface hasn’t been able to keep up, and some of our clients have experienced a disrupted service😧.
So we’ve been working hard to re-architect our Search infrastructure to improve performance, and our upgraded Search setup is now ready for deployment🎉.
In order to prevent further disruptions we are trying to get this upgrade out as soon as possible. To do so, we need to temporarily limit Search history to active users in the last 6 weeks. We will be deploying this upgrade on 11 February 2021.
As a result, the totals shown in Collections will only reflect users who have interacted with your service since 18 December 2020. Similarly your Search results will temporarily be limited to these active users only. After the upgrade is deployed, the team will work to restore your full Search history right back to when you sent your first message. Unfortunately this will take a bit of time, but we expect to have this completed within 3 to 7 days.
Important dates 📅:
- Search Feature Upgrade deploy: 11 February 2021
- Temporarily limit Collections and Search results to active users who have interacted since: 18 December 2020 onwards
- Expected full history available again within: 3 to 7 days
Please note these details:
- No message data will be deleted.
- No other features will be impacted except for Collections and Search.
- You will have access to the full message history of your active users (i.e. If a user has messaged you in the last 6 weeks, you will be able to find them and see their message history prior to that too).
- The number of users in a Collection will temporarily reduce (as Search will be temporarily limited to active users) but it will increase and be accurate again once the full message history has been restored.
- If you have not sent or received a message from a user since 18 December 2020, the user will not show up in the Search results until the full history is restored.
- If you need to message a user who you last interacted with before 18 December 2020 while we are busy restoring the message history, you can do so through our Messages API. (Please reach out to Turn.io Support if you need help doing this).
- The Collections and Search user interface will remain the same.
We will share the progress to restore the full Search history on our status page. Please visit and subscribe to https://status.turn.io/ to stay updated.
We know this is not ideal, and we apologise for the temporary disruption over the next few days, but we hope you’re excited about these improvements. We’re trying to make Turn.io a little bit better every day. We hope it shows!