👋 Hey! How can we help?

23 Nov 2021: Button messages

2 Nov 2021: Playbooks Launch

20 Sept 2021: The end of Chatbase

9 Sept 2021: Data Export API

9 August 2021: Thread data export

22 June 2021: You know best!

21 June 2021: Sample content for templates

17 June 2021: Important security improvements

8 June 2021: Community Playbooks

18 March 2021: Improved billing transparency

17 March 2021: Share the amazing work you do

8 March 2021: Contextual replies and profile settings that suit you

22 Feb 2021: Button automation

18 Feb 2021: Updates to the fallback channel

17 Feb 2021: Contacts and labels data added to BQ

10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade

5 Feb 2021: Snappier and easier-to-use modals

3 Feb 2021: Add media to templates

27 Jan 2021: Add media or stickers to custom replies

21 Dec 2020: A last big release to celebrate the year

2 Dec 2020: Delete a template, get more insights and send stickers via the API

17 Nov 2020: Delete a user message

23 October 2020: Insights

19 October 2020: Hidden numbers by default

8 September 2020: Contact Profile

11 August 2020: Learn in Turn

3 August 2020: Add a list to your Exact match automations

30 July 2020: Manage your message template spend

15 July 2020: Data storage and rejection reasons

10 July 2020: WhatsApp profile and Login

21 Nov 2022: A new look user interface!

18 Nov 2022: Build with feedback

13 Oct 2022: Reminders are in Beta!

11 Oct 2022: Building blocks

10 Oct 2022: New Turn.io Developer Docs

19 Sept 2022: More fields available in the Data Export API

15 Sept 2022: Shorter messages are better

13 Sept: Changes to the contact details API endpoint

7 Sept 2022: Stack improvements

1 Sept 2022: Learn to Build with Stacks.

19 Aug 2022: Better human support with Message Collections

18 Aug 2022: Deprecating Goals

17 Aug 2022: Build for your audience

16 Aug: Pick a date range

28 July 2022: Custom voice notes

14 July 2022: Get Stacking! Build more complex services.

4 July 2022: Faster insights

29 Jun 2022: Reminders are live!

8 Jun 2022: Track your conversations

3 May 2022: Reach out with Reminders

21 Apr 2022: Payments made easy!

3 Apr 2022: Follow up at an exact local time

20 Mar 2022: Small changes, big wins!

8 Mar 2022: Security enhancements

16 Feb 2022: Add resources to Playbooks and export Contacts

26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes

5 Jan 2022: Use buttons in threads

12 Dec 2023: Never start from scratch

2 Aug 2023: PUT and PATCH functions now available within stacks

26 Jul 2023: Uninterrupted conversations

19 Jul 2023: More freedom and flexibility with code blocks

14 Jul 2023: Get your stack results in BigQuery

12 Jul 2023: Start a journey from within another journey

8 Jul 23: Your name, your number

4 Jul 2023: Better chat and insights performance

30 June 2023: Stacks logging API (beta)

27 Jun 203: Visualised connections

19 Jun 2023: Add notes on the Canvas

14 Jun 2023: Speed up conversation assignment

26 May 2023: Microsoft Single Sign-on

15 May 2023: The latest Canvas improvements

24 Apr 2023: Logging in Stacks

20 Apr 2023: The no-code Canvas is live!

28 Mar 2023: Important changes to template categories

30 Mar 2023: Integrate with Huggingface.co

23 Mar 2023: Answer conversations on mobile

20 Mar 2023: Act on the user's last interaction

17 Mar 2023: Scan the list for unassigned chats

10 Mar 2023: Template with buttons in stacks

9 March 2023: More data in BigQuery!

16 Feb 2023: More possibilities for scheduling stacks

13 Feb 2023: Automatically mark messages as DONE

3 Feb 2023: Search with quick picks or date&time filters

17 Jan 2023: Add hyperlinks to Playbooks

11 Jan 2023: Export specific responses from Stacks

23 Aug 2023: Block a user

22 Nov 2023: The new Inbox

30 Aug 2023: A series of Trust and Safety Playbooks

12 Sep 2023: Templates on the Canvas

18 Oct 2023: Interruption-free conversations on Turn

19 Dec 2023: Triggers in Build

13 Sep 2023: A dedicated Unassigned collection

5 Sep 2023: Hide personal information

16 Oct 2023: A reimagined Turn Helpdesk

18 Oct 2023: More joy on the Canvas!

16 Jan 2023: Voice note transcriptions

3 Aug 2023: Suggested replies

18 Oct 2023: An improved billing system

2 Dec 2024: Making chat sorting even better

05 Nov 2024: Seamless handover between a human and a bot

28 Oct 2024: Journey interaction timeouts

28 Oct 2024: More roles and better permissions

18 Oct 2024: Customise your operator capacity

16 Oct 2024: Channel API

11 Oct 2024: Multiple AI assistants

9 Oct 2024: WhatsApp shortcuts

9 Oct 2024: Automatic closure of inactive chats

7 Oct 2024: Export Message Status Data from the REST API

26 Sep 2024: Introducing staging for Journeys

23 Sep 2024: AI translations in the Inbox

10 Sep 2024: Journey Rest API

29 Aug 2024: Send reminders to Segments

20 Aug 2024: A version history for Journeys

15 Aug 2024: Faster and more reliable

17 Jul 2024: Close and unassign a conversation

17 Jun 2024: More subscription details

14 Jun 2024: Deleting a contact

13 Jun 2024: Simulator improvements

12 Jun 2024: More than one trigger option

12 Jun 2024: Retiring the Turn NLU integration

7 Jun 2024: Manage custom fields via People Settings

28 May 2024: More informative chat previews

24 May 2024: Allow Reminders to start a journey

24 May 2024: Start a chat with People

20 May 2024: People

20 May 2024: Routing automatically distributes chats

20 May 2024: Journey logs

9 May 2024: Data and variables in journeys

7 May 2024: Get journey specific Sentry errors

19 Apr 2024: Start a journey from the inbox

10 Apr 2024: Duplicate or delete journeys in bulk

9 Apr 2024: React to messages

4 Apr 2024: Reactions

2 Apr 2024: Backwards incompatible change on Flow Results API

27 Mar 2024: First-time visitors

25 Mar 2024: Handling late responses

22 Mar 2024: Basic operator insights

19 Mar 2024: Pin your favourite collections

14 Mar 2024: Get 10% discount

26 Feb 2024: "First Message Received At" profile field

20 Feb 2024: Mentions

16 Feb 2024: Give us feedback

13 Feb 2024: More filtering options in triggers

6 Feb 2024: Improve team work with notes

6 Feb 2024: Update profile fields block

30 Jan 2024: Convert Threads to Journeys

29 Jan 2024: Warning emails when conversation credits are low

24 Jan 2024: Pin your favourite profile fields

24 Jan 2024: Journeys are the way forward

16 Jan 2024: Branch the journey

9 Jan 2024: The conversation is yours

Chat for Impact

Key Concepts

Differences between the WhatsApp Business App and the WhatsApp Business Platform

What you need to know about your WhatsApp number

Get a WhatsApp line on turn.io

What is a Facebook Business Manager Account?

What is Business Verification?

Your Business Verification checklist

Business Verification Troubleshooting

Display name guidelines

Display-name approval troubleshooting

Onboarding a Government Entity

Your WABA application checklist

How can I get the blue checkmark (Official Business Account)?

Try Turn.io using a Sandbox

Product overview

How to log in to your account

A short tour of the Inbox

Contact Profile

Personal Information Privacy

The Reply Box

Calling

Routing

Team roles

Search and Collections

Labels

Creating Templates

Message template rules

Template categories

Template with Media

Template Approval Issues

Template Issues During Delivery

Understanding WhatsApp’s Per-User Marketing Template Message Limit

Paused Message Templates

Conversation Design Best Practices

Get started with journeys

Triggers

Cards and Messages types

WhatsApp Flows in Journeys

Journeys Data

Journey Logs

Staging and Version History

Save important responses to the contact profile or as downloadable results

Journey Insights

Journeys in Code mode

How to migrate journeys between accounts

Keyboard shortcuts for Journeys

Intro to AI in Turn.io

Integrate with an AI provider

Train your assistant

AI in the Inbox

AI in Journeys

Start from a Playbook

Cost of AI

Data Handling and Privacy

WhatsApp's quality rating and messaging limits

Examples of how to upgrade to the next tier

How to send or schedule a reminder?

How many people can I send Reminders to?

Contact search examples

Best practice to send GREAT reminders!

Understanding Reminders' statuses and stats

Reminders starting a Journey

Create and Use People Segments

How to import and/or update people?

Insights

Message billing

How to top up your 'available amount' for conversations?

Measuring video engagement on Journeys

Set up a data connection to BigQuery

Understand your BigQuery data and queries

Refining Raw Turn Data in BigQuery

Example queries for your data

How to set up basic automations

The available trigger types in Automations

The available action types

How to set up advanced automations

How to set up multiple language automation

How to set up a follow-up timer

Automation tips & tricks

Triggers explained: Message received STARTS WITH...

Triggers explained: Message received EXACTLY matches...

Triggers explained: Message received does NOT exactly match...

Triggers explained: Message received is a BUTTON PRESSED...

Triggers explained: Message received is from a specific COUNTRY...

Triggers explained: Message received is AUTOMATICALLY labelled...

Triggers explained: Message received from a specific CONTACT PROFILE......

How to send stickers in automation

How to set up a sequential content delivery experience using Automation and Custom Profile Fields

How to send 'Welcome back' message to returning users

Use a follow up timer based on local time

The ABC of threads

How to create a thread

Different thread card types

How to add skip logic to your thread

How to use personalisation in threads

Start a thread when a user reply with a button.

Export your thread data

Create a sequential learning experience with Threads