Help! I can see my number but it's not working?

Neelke Stadler Updated by Neelke Stadler

You submitted your WhatsApp Business Account (WABA) application and got your number on Turn, but what happens next?

Well done! You've completed the first step. Now that you have submitted your WABA application the following needs to happen:

  1. You need to get business verification from Facebook
  2. You need to sign a Business Service Provider contract with us
  3. You need to choose a Turn pricing plan and link your credit card

Once all of this is done we will activate your number. This means that although you may be seeing your number in the Turn user interface you will not be able to send and receive messages until it is activated.

However, your sandbox number will always be able to send and received messages.

Was this article helpful?

Help! What happens if we're not verified within 30 days?

Help! Our display name got rejected?

Contact