Can you give me examples of approved message templates?

Lieze Updated by Lieze

This table lists a few examples of notifications that you're allowed to send per message template category:

Template

Allowed use case 

Examples

ACCOUNT_UPDATE

Notify the message recipient of a change to their account settings.

  • Profile has changed
  • Preferences are updated
  • Settings have changed
  • Membership has expired
  • Password has changed

PAYMENT_UPDATE

Notify the message recipient of a payment update for an existing transaction.

  • Send a receipt
  • Send an out-of-stock notification
  • Notify an auction has ended
  • Status on a payment transaction has changed

PERSONAL_FINANCE_UPDATE

Confirm a message recipient’s financial activity.

Bill-pay reminders

Scheduled payment reminder

Payment receipt notification

Funds transfer confirmation or update

Other transactional activities in financial services

SHIPPING_UPDATE

Notify the message recipient of a change in shipping status for a product that's already been purchased.

Product is shipped

Status changes to in-transit

Product is delivered

Shipment is delayed

RESERVATION_UPDATE

Notify the message recipient of updates to an existing reservation.

  • Itinerary changes
  • Location changes
  • Cancellation is confirmed
  • Hotel booking is cancelled
  • Car rental pick-up time changes
  • Room upgrade is confirmed

APPOINTMENT_UPDATE

Notify the message recipient of a change to an existing appointment.

  • Appointment time changes
  • Appointment location changes
  • Appointment is cancelled

TRANSPORTATION_UPDATE

Notify the message recipient of updates to an existing transportation reservation.

  • Flight status changes
  • Ride is cancelled
  • Trip is started
  • Ferry has arrived

TICKET_UPDATE

Send the message recipient updates or reminders for an event for which a person already has a ticket.

  • Concert start time changes
  • Event location changes
  • Show is cancelled
  • A refund opportunity is made available

ISSUE_RESOLUTION

Notify the message recipient of an update to a customer-service issue that was initiated in a Messenger conversation, following a transaction.

  • Issue is resolved
  • Issue status is updated
  • Issue requires a request for additional information

ALERT 

Notify the message recipient of something informational.

  • Business hours/hours of availability
  • Check-in/Check-out times

Was this article helpful?

What does it cost to send message templates?

What languages are allowed for message templates?

Contact