WhatsApp FAQs

How can I buy message-template credits?

If you use us as your BSP you can purchase your desired pre-paid amount via the user interface. If you use another BSP please contact us on support@turn.io so we can assist you. Once you are logged i…

Lieze
Updated 1 year ago by Lieze

Can I use WhatsApp Groups on the API?

WhatsApp has added a notice on their developer website announcing the deprecation of Groups support: "We are announcing the deprecation of Groups through the WhatsApp Business API. The Groups API nod…

Lieze
Updated 1 year ago by Lieze

What does it cost to send message templates?

WhatsApp will determine the price of each delivered message template based on: The country code of the message recipient. The volume of templates delivered in a calendar month to a given country or r…

Pippa
Updated 1 year ago by Pippa

Can you give me examples of approved message templates?

This table lists a few examples of notifications that you're allowed to send per message template category: Template Allowed use case Examples ACCOUNT_UPDATE Notify the message recipient of a change…

Lieze
Updated 1 year ago by Lieze

What languages are allowed for message templates?

It’s possible to send the same message templates in multiple languages. Note, however, that only certain languages are currently supported , that you have to submit your own translations, and that th…

Lieze
Updated 1 year ago by Lieze

Why has my template(s) been rejected?

If your template(s) have been rejected, it may be for one of the following three reasons: Your t emplate(s) are considered promotional. Advertising, marketing or promotional messages are not permitte…

Lieze
Updated 1 year ago by Lieze

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