Why isn't my business verified?

Lieze Updated by Lieze

Facebook / WhatsApp provides the following common reasons for business-verification problems: 

TOP REASONS

INTERPRETATION

Suggest phone confirmation instead of email

Facebook can’t confirm that the business owns the email domain and that the requester works for the business. But Facebook can confirm that the business owns the phone number. Verify by receiving a code on your phone number. 

Website content and business don’t match

Facebook can’t confirm that the business owns the website (used for email verification) because the website doesn't contain the legal business name.  

Business and email domain don’t match

Facebook can’t confirm that the business owns the email domain. 

Legal name and address: documents are unacceptable or don't match

A document submitted for the address verification is insufficient because it doesn't contain the legal name, the address provided in Business Manager doesn't match the address in the doc, etc.

Business and confirmed phone don't match

The phone number used for verification doesn't match the business phone number provided in business details/documents. 

**In some instances, businesses provide phone numbers they want to use on WhatsApp. 

Visit the official troubleshooting guide if you're still struggling with verification.

Was this article helpful?

What is two-factor authentication (2FA)?

Why hasn't my display name been approved?

Contact