Sign-up FAQs

The "Start Verification" button is greyed-out

A common issue you may found whilst completing the Facebook for Business Verification process is that the "Start Verification" button is greyed-out. We help you troubleshoot this issue. If you are tr…

Lieze
Updated 4 months ago by Lieze

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) is an extra layer of security that's used to ensure that users who are trying to gain access to an online ac

Lieze
Updated 1 year ago by Lieze

Why isn't my business verified?

Facebook / WhatsApp provides the following common reasons for business-verification problems: TOP REASONS INTERPRETATION Suggest phone confirmation instead of email Facebook can’t confirm that the bu…

Lieze
Updated 1 year ago by Lieze

Why hasn't my display name been approved?

Facebook / WhatsApp provides the following common reasons for display-name approval problems: TOP REASONS INTERPRETATION The name represents a business that isn't directly related to the end client.…

Lieze
Updated 1 year ago by Lieze

Can I have a WhatsApp number for a different country than my business registration?

Yes you can. There is currently no requirement that the phone number needs to match the country of the business entity. We have many clients with WhatsApp numbers in multiple countries, or who are he…

Lieze
Updated 1 year ago by Lieze

What's an OBO request?

OBO stands for "On Behalf Of". The “On Behalf Of” (OBO) feature in WhatsApp’s Business Settings allows a business service provider to specify which accounts they use on behalf of other businesses. Th…

Lieze
Updated 1 year ago by Lieze

Government Entity Facebook business verification

Completion of Facebook business verification for a Government entity In order to get a Government entity verified, the following steps need to be completed Complete the Facebook Business Verification…

Lieze
Updated 1 month ago by Lieze

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