20 Sept 2021: The end of Chatbase

Neelke Stadler Updated by Neelke Stadler

We will be removing the Chatbase integration from the Turn user interface.

Chatbase recently announced that it has reached its end-of-life and will shut down on September 27, 2021. They've already been in maintenance mode since June 23rd, 2021 and migrated all Chatbase Analytics features into Dialogflow. You would’ve received an email from Google Cloud Platform with all the details.

What does this mean?

We will be removing the Chatbase integration from the Turn user interface as of September 21, 2021. To get insights into your service on Turn you can easily use the Insights page in Turn. Alternatively you can set up a connection between Turn and BigQuery to store your data and do any analysis on it. Also note that Chatbase allows you to download your data from a Google Cloud Storage bucket and save it in a CSV format until October 27, 2021. You need to follow the instructions as per their email.

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