What are 'goals'?

Pippa Updated by Pippa

Turn.io allows you to track each user's progress towards their goals from within the conversation.

View the active goals for the user in the goals tab on their Profile. If a user shows intent to perform a behaviour (e.g. "I will go to the clinic tomorrow") you can record this message as an intent using the message menu (three dots). This will save the message against the behaviour in the goal.

If a user messages that they have reached the behaviour (e.g. "I went to the clinic yesterday") you can save this message as the evidence this behaviour was reached by clicking reached in the message menu. In this way you track the user's intentions and behaviours towards reaching the goal. And you'll be able to view these metrics on the goal detail screen.

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