Buy a pre-paid amount

Neelke Stadler Updated by Neelke Stadler

Message templates are pre-paid. 

This means that before you can submit a template to WhatsApp you first have to purchase a pre-paid dollar (USD) amount. You can use the WhatsApp rate card to understand the pricing structure. There is no additional cost from us on top of what WhatsApp charges you.

Without this step you cannot send templates via the user interface or the API. Once you have credits you can create and send templates to users.

Was this article helpful?

How to re-connect with users using message templates

Create and submit your template(s) for approval