Analytics with Chatbase

Neelke Stadler Updated by Neelke Stadler

Chatbase is an analytics platform by Google, designed to help users better understand the effectiveness of their chatbots. It's free to use!

You can watch this video to see how to integrate Turn.io and Chatbase. You will need to create a Chatbase account .

If you don't like videos you can read the step-by-step instructions for the integration below:

  1. Step 1: Create a Chatbase account on https://chatbase.com/
  2. Step 2: Add your bot by clicking on the little robot icon in the navigation bar and then on "Add a bot"
  3. Step 3: Complete the fields in Chatbase. Take note: you don't need a Bot URL, you can leave that field blank.
  4. Step 4: Click continue to get an API key. Copy the API key.
  5. Step 5: Now go back to Turn. Go to the Settings > Integrations > Add an Integration > Chatbase Analytics integration.
  1. Step 6: Paste your API key and click Create integration.

Success! 🙌 This integration will allow you to start viewing active user and session information in Chatbase from that time of set up going forward. Chatbase limits the available data for analytics to 30 days.

If you would like to use other visualisation tools or have include a longer time frame in your analytics, read our article on data storage in BigQuery which will allow you to set up custom dashboards in your tool of choice.

Was this article helpful?

Understand your BigQuery data and queries

Billing management

Contact