Guiding and tracking

How to decide on and set up goals

To measure the impact your chat service is having, we’ve made it possible to set up and track goals from within Turn.io. Here’s how.

Pippa
Updated 1 year ago by Pippa

How to nudge and track behaviours in conversations

We believe conversations can change lives! Now that you know how to set up goals, we’re going to show you how to nudge users and track their behaviours in conversations.

Pippa
Updated 1 year ago by Pippa

Set up a data connection to BigQuery

We believe that you should own your data, which is why we've made it simple for you to do so. . You can connect your Turn.io account to BigQuery – Google's serverless data warehouse that makes super-…

Neelke Stadler
Updated 3 days ago by Neelke Stadler

Understand your BigQuery data and queries

Once you've successfully connected your Turn.io account to BigQuery your data will be live streamed to data tables. The tables can be used for storage and/or to analyse and visualise insights from yo…

Neelke Stadler
Updated 7 months ago by Neelke Stadler

Billing management

If you use Turn.io as your BSP you are able to manage billing for your organisation from the user interface. Let's take a look at what you can find on the billing page.

Neelke Stadler
Updated 6 months ago by Neelke Stadler

How to top up your 'available amount' for templates?

If you use Turn.io as your BSP, you can add funds to your available amount directly from the Billing page. You can read our billing management article to understand what you see on your Billing page.…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

Example queries for your data

It is incredible what you learn about your users by looking at your data. Your WhatsApp data can be used to understand your users and their behaviour to ultimately to improve your service, both onlin…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

Insights

Creating an impactful service works better when it’s driven by data. We help you understand interaction on your service so that you have a deeper understanding of your users and their engagement patt…

Neelke Stadler
Updated 2 weeks ago by Neelke Stadler

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