General FAQs

What is an MAU (Monthly Active User)?

MAUs ( M onthly A ctive U sers) stands for the number of users (identified by their mobile numbers) who you send a message to, or receive a message from, in the last 30 day billing period. Therefore…

Pippa
Updated 4 months ago by Pippa

Can I use Turn.io in my country?

Absolutely. The WhatsApp Business API is a global platform, which means there are no geographic limitations. If you're connected to Turn.io, you can send and receive messages to any network or countr…

Pippa
Updated 1 year ago by Pippa

What is Turn.io?

Turn.io is a SaaS product for teams to have personal, guided conversations that improve lives at scale. We are a WhatsApp Business Solutions provider focused on the social impact sector. Connecting w…

Pippa
Updated 1 year ago by Pippa

Can I get a free trial?

Certainly! Please complete the form at https://www.turn.io/sign-up

Lieze
Updated 1 year ago by Lieze

What is Google-backed?

You need a Google-backed email address to log in to Turn.io - but what does that mean? Very simple it is a gmail address. But it can also be a work address that is hosted by Google. Like our @turn.io…

Pippa
Updated 1 year ago by Pippa

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