Embedded Sign-up FAQs

Get a WhatsApp line: Step-by-step instructions, with a video

To get access to the WhatsApp Business API using our powerful Turn.io platform you need to complete a few steps to go live. Sign up via Turn.io. Get the number you want for your service. Register for…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Your WABA application checklist

A WhatsApp Business Account lets your business use the WhatsApp Business API to communicate directly with your customers. You own your WhatsApp Business Account (WABA) and will see it in your Busines…

Neelke Stadler
Updated 5 months ago by Neelke Stadler

Display name guidelines

We all know names are important! This is also true when it comes to picking a name for your WhatsApp service. If the display name for your service is exactly the same as your organisation's name it w…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

What is Business Verification?

Business verification confirms that a Business Manager account belongs to an actual business or organisation. The verification process checks two key things: Authenticity : Is the organisation repres…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

Your Business Verification checklist

Get the following documents ready: Official documentation of your organization’s legal name. Official document that shows both the legal name of your organization and…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

Help! I got an error whilst doing embedded sign-up?

When signing up to get access to the WhatsApp Business API you might run into issue. Facebook provide a list of errors with a description and solution that will help you jump any hurdles along the wa…

Neelke Stadler
Updated 5 months ago by Neelke Stadler

Help! I'm struggling to get my business verified?

Here is a list with common reasons for business verification issues. Let's troubleshoot! Official troubleshooting article from Facebook. And the official list of acceptable documentation. TOP REASONS…

Lieze
Updated 2 months ago by Lieze

Help! I uploaded the wrong document for Business Verification?

You realised you uploaded an incorrect document🤦‍♀️. What now? Don't worry we all make mistakes. You will need to wait until Facebook rejects the document, thereafter you will be able to re-upload do…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

Help! The "Start Verification" button is greyed-out?

A common issue you may found whilst completing the Facebook for Business Verification process is that the "Start Verification" button is greyed-out. We help you troubleshoot this issue. If you are tr…

Lieze
Updated 2 months ago by Lieze

Help! Why hasn't my display name been approved?

Facebook / WhatsApp provides the following common reasons for display-name approval problems: TOP REASONS INTERPRETATION The name represents a business that isn't directly related to the end client.…

Lieze
Updated 2 months ago by Lieze

Help! Our display name got rejected?

Urgh, this is not fun! Don't worry we are going to help you. First, please read our tips&tricks to make sure you are clear on what WhatsApp is looking for. They have strict guidelines you have to fol…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

Help! What happens if we're not verified within 30 days?

You have 30 days to sort out your Business Verification. If the window expires your trial ends. WhatsApp introduced an 'unverified trial experience' to allow businesses to start messaging before they…

Neelke Stadler
Updated 4 months ago by Neelke Stadler

Help! I can see my number in Turn but it's not working?

You registered for the WhatsApp Business API and can see your number on Turn, but you can't send messages? Well done! You've completed the first step. Now that you have submitted your WABA applicatio…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Help! Can I have a WhatsApp number for a different country than my business registration?

Yes you can. There is currently no requirement that the phone number needs to match the country of the business entity. We have many clients with WhatsApp numbers in multiple countries, or who are he…

Lieze
Updated 2 months ago by Lieze

Help! We are a government entity, how do we do Facebook business verification?

In order to get a Government entity verified with Facebook, the following steps need to be completed. Complete the Facebook Business Verification requirement: Have the government entity go to their F…

Lieze
Updated 2 months ago by Lieze

Help! What is a Facebook Business Manager Account?

You need a Facebook Business Manager (FBM) account to be able to create a WhatsApp Business Account (WABA).. Facebook Business Manager (FBM) is a one-stop shop that allows you to manage multiple Face…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Help! What number can I use on WhatsApp?

Choose your unique phone number. You’ll need to decide on the number to use for your new chat service. Here’s what you need to know: The phone number will be used to identify your account on the What…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Help! What is a BSP?

What is a Business Service Provider (BSP)? Business Service Providers (BSPs) are third-party solution providers with expertise on the WhatsApp Business API. These BSPs can help you communicate with y…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

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