Embedded Sign-up FAQs

Get a WhatsApp line: The step-wise overview

Unlike the WhatsApp personal and business apps, the WhatsApp business API is not open for everyone. You'll need to complete a few steps to go live. Here’s an overview of what is needed: Complete your…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

What to expect of the sign-up process (video)

Getting a WhatsApp line via Facebook's embedded sign-up process has a number of steps to it. We made a video to show you what to expect so that you can get all the information ready before you start.…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Your WABA application checklist

A WhatsApp Business Account lets your business use the WhatsApp Business API to communicate directly with your customers. You own your WhatsApp Business Account (WABA) and will see it in your Busines…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Display name guidelines

We all know names are important! This is also true when it comes to picking a name for your WhatsApp service. If the display name for your service is exactly the same as your organisation's name it w…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

What is Business Verification?

Business verification confirms that a Business Manager account belongs to an actual business or organisation. The verification process checks two key things: Authenticity : Is the organisation repres…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

Your Business Verification checklist

Get the following documents ready: Official documentation of your organization’s legal name. Official document that shows both the legal name of your organization and…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

Help! I got an error whilst doing embedded sign-up?

When signing up to get access to the WhatsApp Business API you might run into issue. Facebook provide a list of errors with a description and solution that will help you jump any hurdles along the wa…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Help! I'm struggling to get verified?

We're going to help you with troubleshooting. It will be worth it! Take note: If you don’t provide this extra information within a week, you'll have to start the process all over again.. Not getting…

Lieze
Updated 1 month ago by Lieze

Help! I uploaded the wrong document for Business Verification?

You realised you uploaded an incorrect document🤦‍♀️. What now? Don't worry we all make mistakes. You will need to wait until Facebook rejects the document, thereafter you will be able to re-upload do…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

Help! What happens if we're not verified within 30 days?

You have 30 days to sort out your Business Verification. If the window expires your trial ends. WhatsApp introduced an 'unverified trial experience' to allow businesses to start messaging before they…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

Help! I can see my number but it's not working?

You submitted your WhatsApp Business Account (WABA) application and got your number on Turn, but what happens next? Well done! You've completed the first step. Now that you have submitted your WABA a…

Neelke Stadler
Updated 2 months ago by Neelke Stadler

Help! Our display name got rejected?

Urgh, this is not fun! Don't worry we are going to help you. First, please read our tips&tricks to make sure you are clear on what WhatsApp is looking for. They have strict guidelines you have to fol…

Neelke Stadler
Updated 1 month ago by Neelke Stadler

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