26 Jan 2022: Try out emojis in buttons, but no more 'templates' in sandboxes
5 Jan 2022: Use buttons in threads
23 Nov 2021: Button messages
2 Nov 2021: Playbooks Launch (Beta)
20 Sept 2021: The end of Chatbase
9 Sept 2021: Data Export API
9 August 2021: Thread data export
22 June 2021: You know best!
21 June 2021: Sample content for templates
17 June 2021: Important security improvements
8 June 2021: Community Playbooks (Alpha)
18 March 2021: Improved billing transparency
17 March 2021: Share the amazing work you do
8 March 2021: Contextual replies and profile settings that suit you
22 Feb 2021: Button automation
18 Feb 2021: Updates to the fallback channel
17 Feb 2021: Contacts and labels data added to BQ
10 Feb 2021: Temporary limitations while we do a Search infrastructure upgrade
5 Feb 2021: Snappier and easier-to-use modals
3 Feb 2021: Add media to templates
27 Jan 2021: Add media or stickers to custom replies
21 Dec 2020: A last big release to celebrate the year
2 Dec 2020: Delete a template, get more insights and send stickers via the API
17 Nov 2020: Delete a user message
23 October 2020: Insights
19 October 2020: Hidden numbers by default
8 September 2020: Contact Profile
11 August 2020: Learn in Turn
3 August 2020: Add a list to your Exact match automations
30 July 2020: Manage your message template spend
15 July 2020: Data storage and rejection reasons
10 July 2020: WhatsApp profile and Login
What is chat for impact?
The WhatsApp Business API
Three key rules of engagement
A closer look at the WhatsApp Business API
Message types: Session vs. Template messages
Message template rules
Message template troubleshooting
Reasons why your template(s) gets rejected
You need opt-in to initiate messages
Human escalation path required
WhatsApp's quality rating and messaging limits
Examples of how to upgrade to the next tier
Connect with your users on chat
Great ways of marketing your chat service
Use a ‘wa.me’ link and QR code to market your service
Get user consent in a WhatsApp conversation
Use automation to collect opt-in
Manage your business presence by updating your WhatsApp profile
How to use Turn.io
How to load content
How users engage with content
Structure and plan your content
Create your first menu
How to send custom replies
How to add a button message
How to upload stickers
How to delete a message that a user sent?
How to set up basic automations
The available trigger types
The available action types
How to set up advanced automations
How to set up multiple language automation
How to set up a follow-up timer
Automation tips & tricks
Triggers explained: Message received STARTS WITH...
Triggers explained: Message received EXACTLY matches...
Triggers explained: Message received does NOT exactly match...
Triggers explained: Message received is a BUTTON PRESSED...
Triggers explained: Message received is from a specific COUNTRY...
Triggers explained: Message received is AUTOMATICALLY labelled...
Triggers explained: Message received from a specific CONTACT PROFILE......
How to send stickers in automation
How to set up a sequential content delivery experience using Automation and Custom Profile Fields
The ABC of threads
How to create a thread
Different thread card types
How to add skip logic to your thread
How to use personalisation in threads
Start a thread when a user reply with a button.
Export your thread data
Create a sequential learning experience with Threads
How to re-connect with users using message templates
Buy a pre-paid amount
Create and submit your template(s) for approval
Send message templates to users
How to add buttons to a template
How to add media to a template
Delete or copy a template
Search and Label
Collections, Assign and Roles
How to create and use collections
How to assign or share a conversation
Search for sent or received or all messages
How to add team members?
How to log in to your account
Overview of the Turn.io user interface
Design an impactful solution
Create good chat-service content
Varying interpretations of emoji
Changing behaviour is difficult. Here's some help!
Guiding and tracking
How to decide on and set up goals
How to nudge and track behaviours in conversations
Set up a data connection to BigQuery
Understand your BigQuery data and queries
How to top up your 'available amount' for templates?
Example queries for your data
Turn.io API documentation
Where do I find my credentials for the Message Template API?
How do I create message templates via the API?
Upload and send a sticker via the API
New to webhooks?
How to set up a RapidPro integration
Embedded Sign-up FAQs
Get a WhatsApp line: Step-by-step instructions, with a video
Your WABA application checklist
Display name guidelines
What is Business Verification?
Your Business Verification checklist
Help! I got an error whilst doing embedded sign-up?
Help! I'm struggling to get my business verified?
Help! I uploaded the wrong document for Business Verification?
Help! The "Start Verification" button is greyed-out?
Help! Why hasn't my display name been approved?
Help! Our display name got rejected?
Help! What happens if we're not verified within 30 days?
Help! I can see my number in Turn but it's not working?
Help! Can I have a WhatsApp number for a different country than my business registration?
Help! We are a government entity, how do we do Facebook business verification?
Help! What is a Facebook Business Manager Account?
Help! What number can I use on WhatsApp?
Help! What is a BSP?
What is an MAU (Monthly Active User)?
Can I use Turn.io in my country?
What is Turn.io?
Can I get a free trial?
What is Google-backed?
Can I format content with bold, italics etc?
My sandbox isn't working? How do I connect?
Can I attach more than one image, audio clip, video or document to a message?
My emoji trigger isn't working?
How do I extract data out of Turn.io?
What are 'goals'?
What are 'collections'?
How to work as a team
Can I use multimedia in my messages?
Why is my video not sending?
What is the difference between a member and an admin?
How do I add other contact fields?
I found a bug..
How can I buy message-template credits?
Can I use WhatsApp Groups on the API?
What does it cost to send message templates?
Can you give me examples of approved message templates?
What languages are allowed for message templates?
Why has my template(s) been rejected?
Una introducción a la WhatsApp Business API
Echar un vistazo más de cerca a la WhatsApp Business API
Tres reglas clave de participación
Tipos de mensajes: Mensajes de sesión versus plantilla
Necesita de adhesión para iniciar mensajes
Se requiere un proceso humano de escalamiento
Calificación de calidad y límites de mensajería de WhatsApp
Actualizaciones de los Términos de Servicio y la Política de Privacidad de WhatsApp
Updated by Lieze
Once you’ve gotten hold of your QR code and wa.me link , you’re ready to start telling the world about your chat service. Exciting times!
We recommend using a combination of the following:
A ‘share’ menu item
Word of mouth remains one of the strongest tools in your marketing mix. Once users start seeing the value of your chat service, they’ll likely start sharing it with others. Your job is to make this process as easy as possible.
Therefore, the first step in your marketing process should be to add a “share” menu item on your chat service’s main menu in WhatsApp. This should be coupled with a preloaded message in Turn.io that reads something like this:
Hi there! I’ve found this chat service and thought you’d find it useful, too. Click on this link to connect: <insert your wa.me link>. Just hit “enter” and send the word “hello” to get going.
Social media provides another very powerful platform to get your message out.
Apart from sharing and boosting posts with your wa.me number and/or QR code on your social media accounts, you can also link your new WhatsApp number to your Facebook page and use it in your Facebook and Instagram advertising.
If you get stuck with connecting your WhatsApp number to your Facebook page, send an email to firstname.lastname@example.org and we’ll assist. Note, however, that this process can take a couple of days.
Facebook has also made it possible to add a “Send Message” button to Facebook and Instagram ads. If you use your wa.me link, users who click the button will be directed straight to your WhatsApp chat service, opening up a conversation thread. It’s a quick, effective way to build your community as there are few “barriers to entry”. Just make sure your target audience corresponds with the people you think would find your service useful.
A few more tips:
- Market your chat service regularly via the social media channels that correspond with your target audience and/or where you already have a community. Don’t forget Twitter, TikTok, LinkedIn, YouTube and any other platforms you’re currently using.
- Don’t let your chat-related posts become stale. Change the text and images often to draw in new users. Give them an idea of the kind of content and assistance they can expect.
- Remind users of the chat service when you correspond with them in direct messages or post threads.
- Where possible, share both your QR code and wa.me link, as some people won’t have a QR code reader installed on their phones.
Google is one of your strongest allies in marketing your chat service. Whether you do your Google ads in-house or with the help of a service provider, we advise you to add a “Click to WhatsApp” link in all your ads.
To link your WhatsApp number to a Google ad, you’ll need to add it to your website as your contact number. Visit Google Ads Help for more information.
Bulk SMS makes it easy to reach out to your existing database and invite your community to interact with your new chat service.
Here’s a sample SMS to give you an idea of what you can create for your service:
“Hi there! HealthyMom has just launched an interactive WhatsApp service that you can use for all your pregnancy-related questions. Click on this link to start the conversation: https://wa.me/your-number.”
If you send out electronic newsletters, don’t forget that this medium is ideal for marketing your chat service. Include both your QR code and wa.me link, along with text to tell your database what your service is about.
Posters and leaflets
Printed posters and leaflets are a handy way to market your services. If you place posters or leaflets where your target audience is likely to see it, you should see your chat service growing quickly.
Television and radio
A solid omni-channel marketing strategy should, of course, also include radio and television. Both can be very effective in getting word out about your service.
Consider creating a press release and/or enlisting the help of a PR agency to get in touch with potential media partners that share a target audience with you. Interviews about the incredible work your organisation is doing could be combined with a simple message to connect the station or channel’s audience to your chat service.
Good luck with your marketing endeavours! Please give us a shout if we can assist in any way. We’d love to see your service reach as many users as it possibly could.