WhatsApp FAQs

Can I use WhatsApp Groups on the API?

WhatsApp has added a notice on their developer website announcing the deprecation of Groups support: "We are announcing the deprecation of Groups through the WhatsApp Business API. The Groups API nod…

Lieze
Updated 2 years ago by Lieze

Can you give me examples of approved message templates?

This table lists a few examples of notifications that you're allowed to send per message template category: Template Allowed use case Examples ACCOUNT_UPDATE Notify the message recipient of a change…

Lieze
Updated 2 years ago by Lieze

What languages are allowed for message templates?

It’s possible to send the same message templates in multiple languages. Note, however, that only certain languages are currently supported , that you have to submit your own translations, and that th…

Lieze
Updated 2 years ago by Lieze

Why has my template(s) been rejected?

If your template(s) have been rejected, it may be for one of the following three reasons: Your t emplate(s) are considered promotional. Advertising, marketing or promotional messages are not permitte…

Lieze
Updated 2 years ago by Lieze

How are conversations charged?

Charges for conversations are based on the end user’s phone number. Rates for business-initiated conversations and user-initiated conversations vary by market (country or region). See the rates for s…

Khanya
Updated 4 months ago by Khanya

Example of user-initiated vs business-initiated conversations

WhatsApp Business API conversations fall into two categories that will be priced differently. Find great explanatory examples from WhatsApp on different conversational scenarios and the costs incurre…

Khanya
Updated 8 months ago by Khanya

Can I send a free-form message?

A business can send free-form messages within 24 hours of the last user message in a conversation. If it’s been more than 24 hours since the last user message, a business must send a message template…

Khanya
Updated 8 months ago by Khanya

Are all conversations paid?

The first 1,000 conversations per month for each WhatsApp Business Account (WABA) are free. In addition, conversations will not be charged when a user messages a business using a call-to-action butto…

Khanya
Updated 8 months ago by Khanya

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